Steps to Success

LILA | staff picture

Steps to Success with Personal Support Workers is a program administered by the Oregon Home Care Commission. We inform and empower people who receive services from PSWs with


Topics that can be covered include

  • Being an employer
  • Directing your services
  • Knowing your rights
  • Knowing your responsibilities
  • Understanding PSW rights
  • Understanding PSW responsibilities
  • Finding PSWs
  • Interviewing
  • Hiring
  • PSW enrollment paperwork
  • Training PSWs
  • Scheduling and signing time sheets
  • Keeping things professional
  • Communicating with PSWs
  • Telling PSWs how you want things done
  • Correcting PSWs
  • Home safety
  • Being prepared for emergencies
  • And more!

We meet with you and anyone you choose to talk about your goals and decide what YOUR steps will be. We will work with you on learning to direct your services and setting things up so your PSW can do a good job for you.

Take the first Steps! Contact your area Steps to Success Consultant: Linda Young – or call 541-607-7020.

You can also ask your Personal Agent or Services Coordinator, or you can email